Returns & Exchange Policy

We have a 60 day returns policy here at Epic Militaria. This means, if you change your mind about your order, you have 60 days to send it back for a refund. 

When you return an item/items they must:

  • Be unused, unworn and undamaged.
  • Be in their original (undamaged) packaging.
  • Have external shipping packaging (do not use the product packaging as shipping packaging, such as shoeboxes).
    • Using the product packaging as shipping packing (such as attaching labels or sealing with tape) may result in a deduction from your refund to cover the cost of any damage)

If you are returning your item(s) to us for a refund because you have changed your mind, you do not need to get in touch.

All returns must:

  • Contain a note with your name, your contact information, your reason for return and your order number.
    • Without this note, we may not be able to process your return .
  • Be packaged securely and the package must contain a return address in the event that your return is undeliverable.
  • For overseas customers your return parcel must also contain a correctly completed CN22/CN23 on the outside of the package which states the the items are product returns.

You can return your items to:

Epic Militaria Returns
Unit 19, Glan-Yr-Afon Industrial Estate,
Aberystwyth,
Ceredigion,
Wales,
UK,
SY23 3JQ

We are unable to accept returns for the follow:

  • Customised or made to order items.
  • Open items including underwear or consumables such as chocolate or spray paints.

You are responsible for any return shipping, including import fees for an incorrect CN22/CN23. 

If you are returning your item(s) due to an issue with your order, please get in touch ASAP so we can help. You must contact us within 7 days of recieving your order to report any missing/damaged items.

Exchanges

We also offer a UK exchange service if your item(s) do not fit. To exchange an item you must:

follow the return process outlined above
include which items you are exchange and the desired size with your return note.
You will pay to return the items however we will cover the cost of shipping the exchange back to you.
We currently do not offer an overseas exchange. For overseas customers, you must return the items to us and reorder the desired size.

Looking for delivery information? 

We split our delivery & returns pages to make it easier for our customers to find the information they need. You can find our delivery information here