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Delivery & Returns
Important Information
Shipping Costs
Our shipping prices are calculated based on the size/weight and destination of your order. You’ll be shown any shipping charges at the checkout before you pay for your order.
Shipping prices are determined by our couriers and are subject to change without notice. However, any changes in shipping prices will not affect existing orders.
If you place multiple orders at once, we may combine them before processing. For UK customers, we will aim to upgrade your shipping if we combine your orders. Please note that all overseas shipping prices are based on volumetric weights, so we will not upgrade or refund shipping for combined overseas orders.
Import Restrictions & Charges
As the customer, you are solely responsible for understanding the import regulations of your country, including what items you can and cannot import.
It is your responsibility to be aware of your local import rules, such as thresholds, taxes, and duties, and to fulfill these obligations (with the exception of IOSS orders in the EU).
In all cases, you are considered the “importer on record”.
If an order is returned to us because you have refused delivery or failed to pay any taxes or duties due, we will issue a refund for the total order cost minus the initial shipping charge, as well as any charges we incur to have the order returned to us. Please note that refunds will not be issued until the parcel has been returned to us.
Remote Area Charges
If your delivery address is located in a remote area, there may be an additional “remote area charge” applied to your order. In such cases, we will contact you before shipping your order to inform you about the charge.
Delivery Delays
All of the delivery times shown below are estimates only. While our couriers may try to deliver within these time-frames, it is not guaranteed.
Deliveries may be impacted by issues outside of our control. In these situations, we would ask that you contact us and allow additional time for issues to be resolved.
During busy periods, such as Christmas, you should allow additional time for deliveries to be made. For UK orders, this should be 1-2 additional days and 1-2 weeks for overseas orders.
Shipping Methods & Times
United Kingdom
Royal Mail Tracked 48
Royal Mail Tracked 24
ParcelForce 24 Order Before 1PM, Weekdays
DHL Next Working Day Order Before 1PM, Weekdays
Delivery Times
2-3 Days
1-2 Days
Next Working Day Delivery Monday - Friday
Next Working Day Delivery Monday - Friday
UK - Restricted
ParcelForce 24 Order Before 1PM, Weekdays
Some products can only be shipped to Mainland UK addresses.
Some age-restricted products may require you to provide ID on delivery.
Delivery Times
Next Working Day Delivery Monday - Friday
USA
Tracked Airmail
DHL Express
Delivery Times
7-21 Days
2-5 Days
EU - IOSS
Tracked Airmail
ParcelForce
DHL Express
For orders under €150 (Ex VAT & Shipping) to residential addresses, tax will be collected at the checkout and paid on your behalf. You will not have to pay any import tax or duties to receive your parcel. We cannot send IOSS orders to business addresses.Delivery Times
7-21 Days
7-21 Days
2-6 Days
EU - Non-IOSS
ParcelForce
DHL Express
For orders over €150 (Ex VAT & Shipping) or to business addresses, VAT will be removed from your order at your local rate. However, you’ll still be expected to pay import tax and duties to your local authority or courier in order to receive your parcel.Delivery Times
7-21 Days
2-6 Days
Rest of Europe
Tracked Airmail
DHL Express
Delivery Times
10-25 Days
6-10 Days
Rest of World
Tracked Airmail
DHL Express
Delivery Times
10-30 Days
6-15 Days
Russia
We are currently not sending any orders to Russia.Delivery Times
APO/FPO
Tracked Airmail
We can only send packages via a standard postal method (no couriers)Delivery Times
10-30 Days
Delivery times to military post offices cannot be guaranteed due to potential delays caused by their internal network infrastructure.Returns & Exchanges
Returns
You have 45 days from receiving your order to contact us and return your item(s). Any returns after 45 days will be assessed on an individual basis.
Please note, we do not accept returns for customised items (custom helmets, sewing services etc)
To return or exchange an item, please contact us first if there is an issue with the product. The order must be returned to us unused, undamaged, and in the original packaging (where applicable).
You must contact us regarding any damaged or incorrect items within 7 days of receiving your order.
To request a return you can either fill out the Returns Form or you can email us directly at [email protected], you only need to contact us if there is an issue with your item. If you have changed your mind, you can return your item to the address below, at your own cost.
Epic Militaria
Unit 19A
Glan Yr Afon Ind. Est.
Llanbadarn Fawr
Aberystwyth
Ceredigion
UK
SY23 3JQ
When sending an item back to us, please ensure that you have included a note inside the parcel that states the following:
- Your Name
- Your Order ID
- Your email address
- Your reason for return
- If you want to exchange your item (UK only) then include what size you'd like an exchange for
Exchanges
We currently accept exchanges only from customers in the UK.
You can exchange an item for a different size of the same product.
If there is a price difference between the old and new size, we will either refund you the difference or request payment for the difference, whichever is applicable.
To request an exchange, you can either fill out the Returns Form or you can email us directly at [email protected].
You are responsible for return postage. We will cover the cost of shipping the exchanged item back to you.
For overseas customers, please follow our return process and place a new order for the desired size.